Accessibility at Storage Bow
Storage Bow is committed to providing an accessible and inclusive experience for all customers and visitors, both online and at our storage facilities in the Bow area. We aim to remove barriers wherever possible so that everyone can find, use, and benefit from our services with dignity and independence.
Our Accessibility Commitment
We are working to align our website and digital services with the Web Content Accessibility Guidelines WCAG 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Accessibility is an ongoing process. We review our site and our practices regularly and make improvements as we identify new opportunities to support customers in the Storage Bow area and beyond.
Website Design and Structure
The Storage Bow website is designed with clear layout, consistent navigation, and readable content to help users find information quickly. We aim to provide a logical heading structure, descriptive text for interactive elements, and clear labels for forms and controls so that people using assistive technology can understand and operate the site efficiently.
Colours, contrasts, and typography are chosen to support readability wherever possible. We avoid relying solely on colour to convey meaning and aim to maintain sufficient contrast between text and background to support users with low vision or colour vision deficiencies.
Screen Reader Support
Our website is developed to be compatible with common screen readers and other assistive technologies. We work to ensure that images include meaningful alternative text where appropriate, that form fields have associated labels, and that headings and lists are coded correctly so that screen reader users can navigate and understand page content.
We also aim to provide clear and descriptive page titles and link descriptions so that users who rely on screen readers can determine where a link will take them and how each page relates to their task, such as finding a unit, understanding access arrangements, or learning about facilities available at Storage Bow.
Keyboard Navigation
The Storage Bow website is intended to be usable with a keyboard alone, without the need for a mouse or trackpad. Users should be able to move through interactive elements using keyboard controls, such as the Tab, Shift Tab, Enter, and arrow keys, and to clearly identify which element is currently selected through visible focus indicators.
We work to ensure that navigation order is logical and predictable, and that all essential functions such as searching for information, submitting forms, or adjusting settings remain available to users who rely on keyboard navigation.
Accessible Experience in the Bow Area
Our goal is to make visits to Storage Bow as accessible as possible. This includes providing clear information online about our site layout, typical access routes, and any known physical constraints so that customers can plan ahead. Where reasonably possible, we aim to offer practical support for customers who may need assistance using our facilities, subject to staff availability and safety considerations.
We review feedback from customers and staff to identify barriers in and around our storage facility, including signage, lighting, and access points, and to prioritise improvements that benefit people with disabilities and other access needs.
Ongoing Improvements
Accessibility standards and technologies continue to evolve. We are committed to ongoing review and enhancement of our digital and in person services. When we introduce new features or update existing ones, we consider accessibility from the design stage and test where possible with tools and methods that reflect WCAG 2.1 AA principles.
If we discover issues that may prevent someone from accessing information or services, we aim to resolve them as quickly as is reasonable, taking into account technical and operational constraints.
Contact for Accessibility Requests
We welcome feedback on the accessibility of Storage Bow and will take all reasonable steps to address any concerns. If you experience difficulty using our website, require information in an alternative format, or would like to discuss specific access needs relating to our Bow storage facilities, you can contact our team using the contact details provided on our main contact page.
Please include as much detail as possible about your request or the issue you encountered, such as the page you were using, the type of device or assistive technology, and the nature of the problem. This information helps us investigate and work towards a suitable solution. We aim to respond to accessibility enquiries within a reasonable timeframe and to work with you to find practical ways to support your access to Storage Bow services.
