Storage Bow Privacy Policy
This Privacy Policy explains how Storage Bow collects, uses, stores, and protects personal data when providing its services. It applies to all Storage Bow customers in the area where Storage Bow operates, including prospective customers, current customers, and former customers whose data is still retained for lawful purposes. Storage Bow is committed to complying with the General Data Protection Regulation and all applicable data protection laws.
Scope and Data Controller
This Privacy Policy covers all personal data processed by Storage Bow in connection with storage services, enquiries, account management, and related customer support. Storage Bow acts as the data controller for the personal data it processes about its customers and prospective customers in the relevant service area. As data controller, Storage Bow determines the purposes and means of processing personal data and is responsible for ensuring that such processing complies with applicable data protection laws.
Types of Personal Data We Collect
Storage Bow collects and processes different categories of personal data depending on how you interact with us and which services you use. The personal data we may collect includes identification and contact data, such as full name, postal address, billing address, and other contact information that you provide to us. We also process account and contract data, including customer account numbers, contract details, storage unit numbers, rental terms, and records of enquiries and correspondence with Storage Bow.
In order to manage payments and invoicing, we process financial and transaction data, such as information about payments made to Storage Bow, payment method details as required to process transactions, and records of invoices and receipts. We may collect usage and technical data when you interact with our website or online services, such as information about the device and browser you use, the pages you visit, and the time and date of your visits, using cookies or similar technologies where permitted. If our premises use security systems, we may also process security and access data, including access log data and, where installed, CCTV footage for safety and security purposes in and around our facilities.
How We Collect Personal Data
Storage Bow collects personal data directly from you when you request information about our services, create or manage an account, sign a storage contract, make payments, or contact us for support. We may also collect personal data when you use our website or online tools, through cookies and similar technologies, where allowed by law and your browser settings. In certain cases, Storage Bow may receive personal data from third parties, such as payment service providers, identity verification providers, professional advisers, or regulatory authorities, where this is necessary to perform our contract with you, comply with a legal obligation, or protect our legitimate interests.
Purposes and Lawful Bases for Processing
Storage Bow processes personal data only where there is a lawful basis under the General Data Protection Regulation. We process personal data to perform a contract or take steps at your request before entering into a contract, for example to create and manage your storage account, handle your bookings, process payments, and provide customer support. In many cases, processing personal data is required to comply with legal obligations, including obligations relating to tax, accounting, financial reporting, and consumer protection, as well as obligations to respond to lawful requests from public authorities.
Storage Bow also processes personal data where it has a legitimate interest, provided that such interests are not overridden by your rights and freedoms. Examples include ensuring the security of our premises and customers, protecting and enforcing our legal rights, preventing and investigating fraud or misuse of our services, and improving our services and customer experience. In limited cases, we may rely on your consent as a lawful basis, such as for certain types of direct marketing or optional cookies, where consent is required by law. Where we rely on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.
How We Use Your Personal Data
Storage Bow uses personal data to provide and manage storage services, including creating customer records, administering contracts, issuing invoices, collecting payments, managing access to facilities, and handling customer enquiries or complaints. We also use personal data to manage our business operations, such as planning capacity, maintaining our accounts and records, and monitoring the performance of our services. Where permitted by law, Storage Bow may use your personal data to send you information about services that are similar to those you have already purchased or enquired about, or to inform you about changes to our services or terms.
In addition, Storage Bow may process personal data to protect the security and integrity of our premises, systems, and customers, for example by operating access control, monitoring for unauthorised activities, and carrying out security checks. We may also process personal data to respond to requests from regulators or law enforcement, comply with court orders, or defend against legal claims. In each case, we limit the personal data processed to what is necessary for the relevant purpose and strive to maintain accuracy and security.
Data Retention
Storage Bow retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. The specific retention period depends on the nature of the data and the context in which it was collected. For example, customer account and contract data may be retained for a period after the end of the contract, in order to respond to queries, resolve disputes, and comply with statutory retention obligations. Financial and transaction records are generally kept for the retention period required under applicable tax and accounting laws.
Security and access data, such as access logs or CCTV footage where used, is retained for a shorter period, unless a longer retention is required in connection with an incident, investigation, or legal claim. When personal data is no longer needed for the purposes for which it was collected and there is no legal requirement to retain it, Storage Bow will delete it securely or anonymise it so that it can no longer be associated with an identifiable person.
Data Processors and Sharing of Personal Data
Storage Bow may share personal data with carefully selected third parties that act as data processors on our behalf. These processors provide services such as payment processing, accounting support, information technology and cloud hosting, customer relationship management, security and access systems, and professional consultancy. When we use processors, we require them under a written agreement to process personal data only in accordance with our instructions, to maintain appropriate security measures, and to comply with applicable data protection laws.
In certain circumstances, Storage Bow may also share personal data with independent third parties acting as separate controllers. These may include banks and payment service providers, insurers, professional advisers, auditors, or public authorities and law enforcement bodies where disclosure is required by law or necessary to protect our rights or the rights of others. If Storage Bow is involved in a business reorganisation, merger, or transfer of assets, personal data may be shared with prospective or actual purchasers, subject to appropriate confidentiality and data protection safeguards.
International Data Transfers
Where Storage Bow or its processors transfer personal data outside the European Economic Area or the United Kingdom, such transfers will only take place where there is an adequate level of protection for the personal data. This may involve transferring personal data to countries that have been recognised as providing an adequate level of data protection, or implementing appropriate safeguards such as standard contractual clauses approved by the relevant data protection authorities. Storage Bow will ensure that any such transfers comply with applicable laws and that you continue to benefit from enforceable rights and effective legal remedies.
Data Security
Storage Bow takes the security of personal data seriously and implements appropriate technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure, or destruction. These measures may include access controls, encryption or pseudonymisation where appropriate, secure storage systems, and staff training on data protection and confidentiality. We regularly review our security practices and adjust them where necessary to respond to evolving risks and legal requirements. While no system can be completely secure, Storage Bow strives to reduce risks and to detect and respond to incidents promptly.
Your Rights Under Data Protection Law
As a Storage Bow customer in the area covered by this Privacy Policy, you have several rights in relation to your personal data, subject to the conditions and exemptions set out in applicable law. You have the right to request access to the personal data we hold about you and to receive information about how we process it. You have the right to request correction of any inaccurate or incomplete personal data. In certain circumstances, you may request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
You may have the right to request the restriction of processing of your personal data, for example where you contest its accuracy or object to our processing. You also have the right to object to processing that is based on our legitimate interests, including certain forms of direct marketing. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to data portability, allowing you to obtain your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to Storage Bow, you can contact us using the usual communication channels associated with your customer relationship. When you make a request, we may need to verify your identity to protect your personal data. We aim to respond to all legitimate requests within the time limits set by law and will inform you if we need additional time due to the complexity or number of requests.
You also have the right to lodge a complaint with the data protection authority in the country or region where you live or work, or where you believe that your rights have been infringed. Storage Bow encourages you to contact us first so that we can try to resolve your concerns directly. We are committed to working with you to address any issues and to continuously improve our data protection practices.
Changes to This Privacy Policy
Storage Bow may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make significant changes, we will take reasonable steps to inform customers, for example by updating the version and date of the policy and, where appropriate, providing a notice through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how Storage Bow protects your personal data.
