Storage Bow Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Bow provides removal, transport and storage services in the United Kingdom. By booking any service with Storage Bow, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Storage Bow, we, us, our: The removal and storage service provider operating in the United Kingdom under the trading name Storage Bow.
Customer, you, your: The individual, company, partnership or other entity that places an order or makes a booking with Storage Bow.
Services: Any removal, transport, packing, storage, loading, unloading, or related services supplied by Storage Bow.
Goods: Any items, property or possessions that are the subject of the Services.
Contract: The legally binding agreement between you and Storage Bow incorporating these Terms and Conditions and the details of your confirmed booking.
Scope of Services
Storage Bow provides domestic and commercial removals and storage services, including the collection, transport, and storage of Goods within the United Kingdom. Specific service details, such as dates, locations, vehicle size and any additional services, will be agreed at the time of booking and confirmed in writing or via booking confirmation documentation.
We may update or amend the Services we offer from time to time. Any changes will not affect existing confirmed bookings unless agreed with you.
Booking Process
To request a booking, you must provide accurate details, including collection and delivery addresses, access information, dates, approximate volume or list of Goods, and any special requirements. Based on the information you provide, we may issue a quotation setting out the estimated charges and service details.
A Contract is formed only when we confirm acceptance of your booking request. Confirmation may be provided in writing or by another agreed communication method. Quotations are invitations to treat and do not constitute a binding offer until we accept your booking.
You are responsible for ensuring that all information you provide is complete and accurate. If the information is incorrect or incomplete, we may adjust the price, vary the Services, or decline to carry out all or part of the work. We may request photographs, inventories or additional information to assess access, parking and the volume or nature of the Goods.
We reserve the right to refuse any booking where, in our reasonable opinion, the work cannot be carried out safely, lawfully, or within our operational capacity.
Quotations and Charges
Unless stated otherwise, our quotations are based on the information provided at the time of enquiry and are subject to survey, availability and access conditions. Quotations will typically specify whether the charge is based on time, volume, distance, fixed price, or a combination.
Our charges may be adjusted where:
There are additional items or services required that were not disclosed at the time of quotation.
Access is restricted or more difficult than reasonably anticipated, including stairs, long carries, poor parking or the need for additional staff or equipment.
Delays occur due to circumstances outside our control, including waiting for keys, third-party delays, or traffic incidents.
Work is required outside agreed hours, including evenings, weekends or public holidays.
All prices are stated in pounds sterling unless specified otherwise and are subject to any applicable taxes or duties as required by law.
Payments and Invoicing
Unless expressly agreed otherwise in writing, payment terms are as follows.
For removals and transport services, full payment is due prior to the scheduled service date. We may require a deposit at the time of booking, with the balance payable by a specified due date.
For storage services, the initial storage period and any associated charges must be paid in advance. Ongoing storage fees are payable in advance at the start of each billing period.
We accept the payment methods notified to you at the time of booking or as stated in our invoice or confirmation. You must ensure that cleared funds are received by us by the due date.
If payment is not received by the due date, we may:
Suspend or cancel the Services, including refusing to collect or deliver Goods and restricting access to stored Goods.
Charge interest on overdue sums at the maximum rate permissible under applicable law, calculated daily until payment is received in full.
Apply administrative charges associated with debt recovery and, where applicable, pass the account to a third-party collection agency.
You remain responsible for all charges properly payable under the Contract, including any additional or supplementary charges arising from changes to your requirements or circumstances.
Cancellations and Amendments
You may request to cancel or amend a booking by notifying us as soon as possible. Any cancellation or amendment is subject to the following terms, unless agreed otherwise in writing.
If you cancel more than a specified number of working days before the scheduled service date, we may refund any pre-paid amounts, less any non-refundable costs already incurred on your behalf. The applicable timeframe and any associated fees will be set out in your booking confirmation or our standard cancellation schedule.
If you cancel within a shorter period before the service date, we reserve the right to retain all or part of the charges, reflecting our reasonable losses, including staff allocation, vehicle scheduling and lost opportunity to take other bookings.
Significant changes to dates, locations, or service scope may be treated as a cancellation and new booking, depending on availability and the extent of the change. We will notify you if revised charges apply.
We may cancel or postpone the Services where:
You fail to make required payments on time.
Circumstances arise that make it unsafe, unlawful, or impossible for us to carry out the Services as planned.
Events beyond our reasonable control, such as extreme weather, road closures, strikes, accidents or equipment failure, prevent us from performing the Services.
In such cases, we will use reasonable efforts to reschedule the Services but will not be liable for any indirect costs or losses arising from the cancellation or postponement, save where required by law.
Your Responsibilities
You agree to:
Ensure that you have full authority to enter into the Contract for the Goods and Services and that the Goods do not belong to anyone else or are not subject to third-party rights that prevent us from moving or storing them.
Provide safe and suitable access at the collection, loading, unloading and delivery locations, including any necessary permissions, parking arrangements and entry codes or keys.
Properly prepare, pack and secure your Goods where you have not engaged us to provide packing services. This includes disconnecting appliances, emptying contents where appropriate and labelling fragile or high-risk items.
Ensure that the Goods do not include any prohibited, dangerous or unlawful items as set out in these Terms.
Be present, or arrange for an authorised representative to be present, at collection and delivery to provide instructions, confirm inventories where required and sign any relevant documentation.
You are responsible for all parking charges, permits, tolls and similar costs reasonably incurred in connection with the Services unless we specifically agree otherwise in writing.
Prohibited and Restricted Items
You must not submit for removal or storage any Goods that are explosive, flammable, corrosive, toxic, radioactive or otherwise hazardous, including but not limited to fuel, gas cylinders, paints, solvents, chemicals, fireworks or ammunition.
Perishable or temperature-sensitive items, including food, plants and animals, will not normally be accepted for storage and may be excluded from removal services unless expressly agreed in advance.
We do not accept responsibility for loss or damage to items of exceptional value such as jewellery, watches, precious metals, cash, securities, collections, artworks or important documents unless we have expressly agreed in writing to handle such items and appropriate arrangements for valuation and insurance have been made.
If any prohibited items are discovered, we may remove, dispose of or otherwise deal with them at your expense and without liability to you, as reasonably required to comply with health, safety and legal requirements.
Waste and Environmental Regulations
Storage Bow operates in accordance with applicable UK waste management and environmental regulations. We are not a general waste disposal service and will not remove household refuse, fly-tipped materials or items that should be handled as controlled waste, except where we have explicitly agreed a waste removal service that complies with relevant legal requirements.
You are responsible for ensuring that any items you ask us to remove are lawful to transport and dispose of, and that you have the right to request their disposal. Where we agree to remove items for disposal or recycling, we will do so in line with applicable regulations and may charge additional fees based on volume, type of material and any special handling requirements.
We will not knowingly transport or store waste or materials in breach of environmental, duty of care or licensing obligations. If you instruct us to handle such items without disclosure, you may be liable for any associated costs, penalties or claims arising from that instruction.
Liability and Limitations
We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay, is subject to the limitations set out in this section, except where such limitations are prohibited by law.
We are not liable for:
Loss or damage arising from your failure to comply with these Terms, including inadequate packing where you have packed the Goods yourself.
Loss or damage to fragile or high-risk items not suitably protected, including glass, electronics and delicate furniture.
Loss or damage resulting from inherent defects, pre-existing damage or the natural deterioration of Goods.
Loss or damage arising from acts or omissions of third parties, including landlords, estate agents, other contractors or persons present at the premises.
Any indirect or consequential loss, including loss of profit, revenue, opportunity, enjoyment, or any loss not reasonably foreseeable as a result of our breach of contract or negligence.
Our total liability for loss of or damage to Goods, or for delay in providing the Services, will not exceed a reasonable limit based on the value of the affected Goods and the charges paid for the Services. Any specific liability limits or insurance arrangements will be set out in your quotation or booking confirmation.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited under UK law.
Insurance
We maintain insurance relevant to our removals and storage operations in accordance with industry practice and applicable legal requirements. Our insurance may be subject to conditions, exclusions and limits, including requirements regarding packing, documentation and notification of claims.
You are strongly advised to arrange your own insurance cover for the full replacement value of your Goods, either through your existing household or business policy or through a separate policy that covers removal and storage. Where requested, we may provide information about optional cover that you may choose to arrange at your own discretion.
Claims and Notification of Loss or Damage
You must inspect your Goods as soon as reasonably possible following removal, delivery or retrieval from storage. Any visible loss or damage should be noted at the time of delivery where practicable.
You must notify us in writing within a reasonable period if you believe that loss or damage has occurred or if there is any issue with the Services provided. We may request supporting evidence, such as photographs, inventory lists and purchase receipts, to investigate and assess the claim.
Failure to notify us within a reasonable period may affect our ability to investigate the claim and may reduce or extinguish any liability we may have, to the extent permitted by law.
Storage Terms
Where we provide storage services, the following additional terms apply.
Storage charges are payable in advance and continue until you or we formally terminate the storage arrangement. If charges are not paid when due, we may exercise a lien over the stored Goods and refuse access to them until all outstanding sums are settled.
If charges remain unpaid for a prolonged period, we may, after giving you notice as required by law, sell or dispose of some or all of the Goods to recover outstanding sums and reasonable costs associated with the sale or disposal. Any surplus proceeds, after deduction of fees and charges, will be held for you as required by law.
You are responsible for providing us with up-to-date contact information so that we can send notices relating to your storage account. We are not liable for any loss arising from your failure to update your contact details.
Access and Security
Access to stored Goods will be provided in accordance with the procedures and opening hours notified to you. We may require reasonable notice to retrieve or prepare Goods for collection.
We operate reasonable security measures at our storage facilities, but we do not guarantee absolute security and cannot accept liability for loss or damage caused by events beyond our reasonable control, including criminal acts of third parties.
Force Majeure
We are not liable for any failure or delay in providing the Services where such failure or delay results from events or circumstances beyond our reasonable control. These events may include, but are not limited to, extreme weather, natural disasters, accidents, acts of terrorism, war, civil unrest, strikes or industrial disputes, power outages, road closures, equipment failure, and actions of public authorities.
Where a force majeure event occurs, we will take reasonable steps to minimise its impact and, where possible, rearrange the Services. If the event continues for a prolonged period, either party may discuss suitable adjustments or termination of the Contract.
Data Protection
We may collect and process personal information about you in connection with the provision of the Services, including your name, contact details, addresses and payment information. We will handle your personal data in accordance with applicable UK data protection laws and use it only for purposes related to managing your booking, providing the Services, fulfilling legal obligations, and, where permitted, for legitimate business purposes.
You have certain rights in relation to your personal data, including rights of access and correction. Details of how we manage personal data and how you can exercise your rights may be provided separately in our privacy information.
Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between you and Storage Bow, are governed by and interpreted in accordance with the laws of England and Wales.
Any dispute arising out of or in connection with these Terms, the Contract, or the Services will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory legal provisions provide otherwise for consumers domiciled elsewhere in the United Kingdom.
General Provisions
If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms or the Contract shall constitute a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary to provide the Services, provided that this does not reduce the level of service you receive.
These Terms and Conditions, together with your booking details and any written variations agreed between us, constitute the entire agreement between you and Storage Bow in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation not expressly set out in these documents.
