Bow Storage Terms and Conditions
These Bow storage terms and conditions set out the basis on which storage services are provided to customers using our storage in Bow facilities. By making a booking, paying a deposit or otherwise placing goods into our care, you agree to be bound by these terms. Please read them carefully before entering into any arrangement for Bow self storage or related storage services. These terms are intended to be clear, fair and consistent with UK consumer and business law.
For the purposes of these terms, references to “we”, “us” and “our” mean the storage provider, and references to “you” and “your” mean the customer, hirer or account holder. These terms apply to all short-term and long-term storage arrangements, whether used for household items, business stock, documents, furniture or other permitted goods. They also apply to any ancillary services connected with the storage unit hire, such as access arrangements, administration and collection procedures.
We may update these terms from time to time to reflect operational changes, legal requirements or improvements to our service. The version in force at the time of your booking will normally apply to your agreement, unless we are required by law to make a change immediately. If any provision is found to be invalid or unenforceable, the remainder of the terms will continue in effect.
1. Booking process
Bookings for Bow storage units may be made online, by telephone or by any other method we make available from time to time. A booking is only confirmed when we have accepted your request and you have received confirmation of the selected unit, start date, access conditions and initial charges. We may refuse a booking at our discretion where the requested unit is unavailable, the information provided is incomplete, or we reasonably believe the proposed storage may breach these terms or the law.Before the booking is completed, you must provide accurate information about your identity, contact details, payment method and the nature of the goods to be stored. You are responsible for ensuring that any person acting on your behalf is authorised to do so. If you book a self storage Bow unit for business use, you must ensure that you have the authority to bind the business to these terms.
Unit sizes are described for guidance only. While we aim to allocate the unit requested, the exact dimensions, layout and access features may vary. You should inspect the unit on commencement and notify us promptly if there is a material issue. Any storage agreement may be subject to identification checks, proof of address, and other verification steps required for security, fraud prevention or compliance purposes.
2. Payments and charges
Fees for Bow self storage and any related services are payable in advance, unless we agree otherwise in writing. Charges may include rent, administration fees, deposits, late payment charges, cleaning charges, lock replacement costs, disposal costs, insurance-related charges where applicable, and any other amounts stated in your booking confirmation or price schedule. All fees must be paid in full and cleared funds by the due date.We may require a deposit as security for your obligations under these terms. The deposit, if applicable, may be retained in whole or part to cover unpaid charges, damage, abandonment, cleaning, waste removal, or other losses arising from your breach. Any balance will be returned after the end of the agreement, once all sums due have been settled and the unit has been vacated and inspected.
If a payment is missed or a card transaction fails, we may suspend access, charge reasonable administration fees and pursue recovery of the outstanding balance. Interest may be charged on overdue sums at the statutory rate or the maximum amount permitted by law, whichever is lower. You are responsible for keeping your payment details up to date and for ensuring that recurring payments can be collected where agreed.
3. Cancellations, early termination and refunds
You may cancel a booking before the storage start date in accordance with the cancellation rules notified at the time of booking. Where a cooling-off period applies under consumer law, your statutory rights will not be affected. If you cancel after the service has started, you may remain liable for charges already incurred and, depending on the timing of the cancellation, may not receive a full refund of prepaid fees.We may end the agreement by giving reasonable notice where we decide to withdraw the service, cease to operate a unit, or where continued storage would be impractical for operational or legal reasons. We may terminate immediately if you commit a serious breach, fail to pay sums due, provide false information, store prohibited items, or create a health, safety or environmental risk. In such cases, we may deny access until the breach is remedied or the agreement is lawfully brought to an end.
On termination, you must remove all stored items promptly and leave the unit clean, empty and in good condition. If goods remain after the end date, we may treat them as abandoned where permitted by law, arrange removal or disposal, and charge the resulting costs to you. Any refund due will be calculated after deductions for outstanding charges, reasonable expenses and any verified loss arising from your use of the storage unit.
4. Use of the unit and customer responsibilities
You must use the Bow storage facility only for lawful purposes and only for the storage of items that are not prohibited, dangerous, illegal or otherwise unsuitable. You are responsible for packing, labelling, securing and protecting your goods to a standard appropriate for long-term or short-term storage. Unless we expressly agree otherwise, you remain solely responsible for the condition and value of your property while it is stored.You must not use the unit as a workshop, office, retail outlet, residential space, or for any activity involving cooking, sleeping, manufacturing or the discharge of waste. You must not create nuisance, noise, smoke, odour, spillages or any other disturbance. Access may be subject to opening hours, security procedures, gate codes, key control and inspection requirements. We may alter access arrangements where necessary for safety, maintenance or operational reasons.
You are also responsible for ensuring that any persons you permit to enter the premises comply with these terms. You must immediately notify us if any item stored is hazardous, perishable, damaged, leaking or likely to cause deterioration to other goods. If your storage needs change, you should inform us before bringing in additional items so that we can confirm whether the unit remains suitable.
5. Prohibited items and waste regulations
Bow storage terms require strict compliance with UK waste and environmental laws. You must not store or dispose of materials that are unlawful, dangerous or regulated without appropriate authority. Prohibited items include, without limitation, explosives, firearms, ammunition, unauthorised drugs, stolen goods, hazardous chemicals, asbestos, biological waste, radioactive material, pressurised gas cylinders, and items that are infested, contaminated or likely to generate fumes, pests or leaks.
You must not leave rubbish, packaging, dismantled fixtures, liquids, batteries, electrical waste or household waste in the unit unless this has been expressly approved and lawfully arranged. If you generate waste while using the service, you are responsible for removing and disposing of it in accordance with applicable waste regulations. We may inspect, isolate or remove any item we reasonably believe breaches environmental, safety or storage requirements.
If we reasonably suspect that waste or prohibited items have been deposited, we may require immediate removal, arrange safe disposal, notify the relevant authorities, and recover all associated costs from you. Where specialist handling, transport or disposal is needed, you agree to pay those reasonable charges. You must not use the premises as a dumping point or as a means of avoiding legal obligations relating to waste transfer, recycling or hazardous substances.
6. Liability, insurance and risk
Goods are stored at your own risk, and you are encouraged to arrange suitable insurance for the full replacement value of the items stored. Unless we have expressly agreed to provide insurance cover, our fees do not normally include insurance for your property. You remain responsible for assessing whether your own policy, business cover or household insurance extends to storage outside the home or business premises.We will exercise reasonable care and skill in providing the service, but we do not accept responsibility for loss or damage arising from events beyond our reasonable control, including fire, flood, storm, theft, vandalism, pest infestation, power failure, mechanical failure, civil disturbance, or other force majeure events, except where such loss is caused by our negligence or breach of duty. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
To the maximum extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or deterioration caused by the inherent nature of the items stored, inadequate packing, moisture, mould, rust, rot, infestation or temperature sensitivity, unless directly caused by our breach. Any claim you make must be supported by evidence of ownership, value and cause of loss, and you must notify us promptly after discovering the issue.
7. Access, inspections and security
We may control access to the premises for security, maintenance, safety or legal compliance reasons. This may include identification checks, monitoring systems, restrictions on access times and requirements to use approved locks or access codes. We may enter a unit in an emergency, where we believe there is a risk of harm, where required by law, or where we reasonably need to inspect for damage, contamination or breach of these terms. Where practicable, we will try to give notice before doing so.You must keep your lock, keys, codes and entry details secure and confidential. We are not responsible for unauthorised entry caused by your failure to safeguard access credentials. If access devices are lost or compromised, you must notify us immediately. We may charge a reasonable fee for replacement locks, keys or access tokens and may require proof of identity before providing replacements or granting renewed access.
We may refuse access if charges are overdue, if we reasonably suspect a breach, or if access would create a safety or operational concern. Any temporary restriction will be lifted once the issue has been resolved, unless termination is justified under these terms. You agree that our security procedures are designed to protect all users and may be adjusted from time to time to meet changing risk and compliance requirements.
8. Data, notices and general legal matters
We will process personal data in accordance with applicable UK data protection laws and our privacy practices, using information only for legitimate purposes connected with the storage agreement, billing, security, regulatory compliance and service administration. You must keep your account information current so that we can send notices, invoices, reminders or termination communications to the correct details.Any notice under these terms may be sent by email, post or other reasonable method to the contact details last provided by you. A notice will be deemed received in accordance with ordinary commercial delivery rules. If you are a business customer, you confirm that the person entering into the agreement has authority to do so on your behalf and that all information supplied is accurate, complete and not misleading.
If we choose not to enforce a right or delay taking action, this does not mean we waive that right. You may not assign, transfer or sublet the agreement without our prior written consent. We may assign or transfer our rights and obligations where this does not materially reduce your rights under the agreement.
9. Governing law and jurisdiction
These Bow storage terms and conditions are governed by the laws of England and Wales. Any dispute, claim or matter arising out of or in connection with the storage agreement, including its formation and interpretation, will be dealt with by the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere. If you are a consumer, your statutory rights are unaffected by these terms.These terms form the entire agreement between you and us in relation to the storage service, subject to any written variation signed by both parties or any mandatory legal requirement. In the event of any conflict between these terms and a booking confirmation, the booking confirmation will prevail only to the extent of the specific inconsistency. All other provisions will remain in force.
By continuing to use the service, keeping goods in storage, or making further payments after changes have been notified, you confirm that you have read, understood and accepted the current version of these terms. The service is intended to provide a practical and lawful storage solution in Bow while maintaining fair responsibilities for both parties.